FAQ

Why Press Ons? 

Our press-on nails give you salon-quality results without the time or price tag of appointments. They’re versatile, beginner-friendly, and reusable — letting you switch up your style effortlessly whenever you want.

How long do they last?

       With proper prep and application:

  • Sticky Tabs: 1–3 days (perfect for events or short wear).
  • Nail Glue: 1.5–3 weeks (best for long-lasting wear). 
    All sets are reusable 2–5 times, depending on how well they're cared for. 


How do I size my nails?

The most accurate way is with out Sizing Kits, designed to give you a perfect, worry-free fit. Simply measure sidewall-to-sidewall on bare nails to match your best fit. 

  • If your measurements don't align with standard sizes, select Custom Size and write your sizes in the note box provided.
  • If you're in-between sizes, we recommend sizing up and gently filing for a flush fit. 

OUR STANDARD SIZING

 Thumb / Index / Middle / Ring / Pinky

Size XS: 3-6-5-7-9 / 14mm / 11mm / 12mm / 10mm / 8mm 

Size S: 2-5-4-6-9 / 15mm / 12mm / 13mm / 11mm / 8mm                   

Size M: 1-6-4-5-8 / 16mm / 12mm / 13mm / 11mm / 9mm 

Size L: 0-4-3-5-7 / 17mm / 13mm / 14mm / 12mm / 10mm

 

Have questions about measuring your nails? We're here to help!

Feel free to reach out to us — we'd love to assist you!

 

What is included in my order?

Each set comes with everything you need for a flawless application: 

  • 10-piece press-on nail set
  •  7 piece prep kit (mini nail file, mini nail buffer, cuticle stick, nail glue, alcohol wipes, sticky tabs, instruction card). 


How do I order a nail set?

Ordering is simple:

    1. Browse your favorite sets on the website.
    2. Select your desired length, shape, and size option. If you're choosing Custom Size, enter your exact sizes in the note box below. 
    3. For Custom Designs, follow step 2 and then upload any inspo photos using the drop box on the product page.

Can I reuse my nails? 
Yes! All ASHJXNAILS sets are reusable with proper care. Be sure to gently remove leftover glue/tabs and store them safely after each wear.


REPLACEMENT & RETURNS
Can I order a replacement nail?

Yes! Replacement nails are available for purchase if you lose or damage one. Just include your order number and design.


What if the nails don’t fit correctly?

We are not responsible if the wrong size is ordered. A new set must be purchased at full price. To guarantee the perfect fit, please order a Sizing Kit first. 

 

 DAMAGES & ISSUES

Please inspect your order upon delivery and contact us immediately if you receive a defective or incorrect item. Include your order number and a photo so we can evaluate the issue. 

 

SHIPPING & Processing

  • Processing Time: 3-5 business days for custom sizes/sets. Some orders may be completed earlier. 
  • Shipping Time: 3-7 business days depending on your location. 

You'll receive a tracking email once your order ships.

 Please plan your sets accordingly to allow enough time for processing and shipping.

ASHJXNAILS is not liable for lost, stolen packages, or shipping delays/issues caused by the carrier. If an incorrect address is entered at checkout, reshipment will require a $10 fee.