FAQ

Why Press Ons? 

Our press-on nails offer salon-quality results without the time commitment. They're versatile, beginner-friendly, and reusable, allowing you to switch up your style effortlessly.

How long do they last?

       With proper application and care:

  • Sticky Tabs: 1–3 days
  • Nail Glue: 1.5–3 weeks
    All sets are reusable 2–5 times, depending on maintenance.


How do I size my nails?

Not sure what your perfect nail sizes are and don't want to risk measuring your nails the wrong way? My sizing kits are perfect for you! Measure sidewall to sidewall on bare nails to ensure a proper fit. If the standard sizes do not align with your measurements, select "custom" for a personalized touch. If you are in between sizes we recommend sizing up so you can gently file the excess down.

OUR STANDARD SIZING

 Thumb / Index / Middle / Ring / Pinky

Size XS: 3-6-5-7-9 / 14mm / 11mm / 12mm / 10mm / 8mm 

Size S: 2-5-4-6-9 / 15mm / 12mm / 13mm / 11mm / 8mm                   

Size M: 1-6-4-5-8 / 16mm / 12mm / 13mm / 11mm / 9mm 

Size L: 0-4-3-5-7 / 17mm / 13mm / 14mm / 12mm / 10mm

 

Have questions about measuring your nails? We're here to help!

Feel free to reach out to us — we'd love to assist you!

 

What is included in my order?

Each order includes 

  • 10 piece nail set
  •  7 piece prep kit; mini nail file, mini nail buffer, cuticle stick, nail glue, instruction card, alcohol wipes, and sticky tabs.


How do I order a nail set?

Browse our designs on the website. For custom sets, contact us via Instagram (@ashjxnails) or email (ashjxnails@gmail.com) before purchasing. Follow my IG @ashjxnails to keep up with launches/updates.


REPLACEMENT & RETURNS
Can I order a replacement nail?

Nail replacements are available for purchase if you lose or damage a nail.


What if the nails don’t fit correctly?

We are not responsible if the wrong size is ordered. You will have to pay  FULL PRICE for a new set. Sizing Kits are always available to ensure the perfect fit.

 

 DAMAGES & ISSUES

Please inspect your order upon receipt and contact us immediately with your order number and a photo of the items condition, if the items is defective or if you received the wrong item so we may evaluate the issue. 

 

SHIPPING

How long will it take to process and ship my order?


Processing takes 3-5 business days during which your nails are custom made in your sizes.

Nails may be completed before the 3-5 day estimated period.

Shipping usually takes 3-7 business days depending on your location. Please plan your sets accordingly to allow enough time for processing and shipping.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. ASHJXNAILS is not liable for lost or stolen items. ASHJXNAILS is not liable if customers who key in their address incorrectly. If sent to the wrong address, customer must pay the standard $7 for a reshipment.

ASHJXNAILS is not liable for any shipping issues caused by carrier.